Posts Tagged ‘login’
Outlook Client Repeated Login Prompts Post V9 Upgrade
After your Dynamics 365 organisation has finally been updated to the July 2017 October 2017 December 2017 February 2018 V9 version, you may find that your Outlook client (full version, not the lightweight app) no longer works.
Uninstalling and re-installing the version offered via the ‘Get Apps’ page within Dynamics 365 doesn’t help as you are repeatedly prompted for your login when trying to configure the organisation.
Viewing the trace log gave the error:
Metadata contains a reference that cannot be resolved: 'https://crm_url/XRMServices/2011/Organization.svc?wsdl&sdkversion=8.2
This is because the Outlook client is still using the old SDK (8.2) which is still using SSL rather than the TLS1.2 protocol for authentication required by V9.
The solution is to install update KB4054414 after installing the Outlook client.
Login Prompt When Opening Web Resource From Outlook
I’ve been experiencing an issue since the launch of CRM 2011 (online and IFD). Opening a Silverlight web resource in a new window from the Outlook client causes the user to see a login prompt rather than the web resource.
Other people have been reporting the same problem in the CRM forums both here and here, but none of the proposed solutions seemed to work for me. I had to advise users to log into CRM from Internet Explorer and leave it minimised to get around the problem.
When Microsoft introduced CRM 2011 Update Rollup 8, they also introduced a number of new Xrm.Utility JavaScript functions. Xrm.Utility.openWebResource jumped out at me as a possible fix to the login prompt issue. You can read more about the new functions on the Microsoft Dynamics CRM blog.
The JavaScript I had been using to launch my web resource from the ribbon button was: –
window.open("/WebResources/cnova_XRM_CV_SearchPage.html#/VacancyID/" + idString);
Note: idString is the guid of the record I am clicking the button from. Read the rest of this entry »
Neil McDonald's Dynamics 365 Blog 