Archive for the ‘Dynamics 365’ Category
Dynamics 365 Outlook Client Not Rendering Views After September 2018 Update
The 5th September 2018 Office 365 update has stopped the Dynamics 365 Outlook client from rendering views.
This is not resolved by the ‘EnableRoamingFolderHomepages’ registry key that fixed a similar issue after the October update.
To get it working again, you’ll need to roll back to the previous update, then turn off automatic updates until it is resolved:
See the edit at the bottom for a better workaround!
Rollback the update
To roll back to the previous update, run the below from a command prompt
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Outlook Client Repeated Login Prompts Post V9 Upgrade
After your Dynamics 365 organisation has finally been updated to the July 2017 October 2017 December 2017 February 2018 V9 version, you may find that your Outlook client (full version, not the lightweight app) no longer works.
Uninstalling and re-installing the version offered via the ‘Get Apps’ page within Dynamics 365 doesn’t help as you are repeatedly prompted for your login when trying to configure the organisation.
Viewing the trace log gave the error:
Metadata contains a reference that cannot be resolved: 'https://crm_url/XRMServices/2011/Organization.svc?wsdl&sdkversion=8.2
This is because the Outlook client is still using the old SDK (8.2) which is still using SSL rather than the TLS1.2 protocol for authentication required by V9.
The solution is to install update KB4054414 after installing the Outlook client.
Neil McDonald's Dynamics 365 Blog 